After you purchase a PDF from our webstore you will receive two emails. Note that downloads are sent to the email address entered on your order. Please ensure that you enter your email address correctly. 

The first is a confirmation email. It begins this way:

The second is the download link. It begins this way:

Please note that the file is available for 30 days. After 30 days the link will no longer be active and you will have to purchase the item again in order to download it. 

In the second email you will find the download link that looks like this:

Click on the link in the email to access the download page. It looks like this:

From this page, download the product. The product will download to your device. Look for it where you normally find downloaded items on that device. 

ZIP Files

Some products may be a ZIP file. A ZIP file is a type of file format that contains compressed files and folders and has an ending of “zip”. Most devices have built-in software for opening zip files. 

Opening a zip file is different for different devices. You may only need to double click the file or you may need to extract the file. Choose “extract” or “extract all” if you see those as options. Once extracted, another version of the file will appear next to the original zip file. Open this file to access your product. 

If you are unable to open your ZIP file, do an Internet search for your device name followed by “open zip file”. You should find step-by-step directions on the internet for opening the file. 

Printing Video Directions

For more information about accessing your digital products and our digital store policies, see Digital Downloads.

For trouble locating or printing your digital downloads, see PDF Troubleshooting.