Trouble Downloading the Songs or Audio Files
If you are having trouble downloading or saving an MP3, please try the following steps:
- For a mobile device, make sure your device is able to download and open zip files. You may have to download a third-party app for this purpose.
- Check how much space is available on your device. You may need to free up space by deleting old files.
- Try using a different browser to download the songs. This may mean that you need to log in to your email from a different browser instead of using the app on your phone.
- Check your download folder. It may have been downloaded to Music on an Apple device, and you may need to update it.
For information about accessing digital products purchased on our store, see Digital Downloads.